Smart Floodlight Camera, Consumer Product, 270 degree PIR sensor and 2500LM SMD LED lamp, 1080p, Active protection with 100db siren, Human detection with push notification in Ezviz APP, Audio I/O, IP65, Hardwired(110v-240v), 2 year warranty
PIR motion detection
Night vision, up to 18m
Full HD quality
2 Way audio
Supports up to 128gb MicroSD card
PRICE INCLUDES FITTING
Smart floodlight camera
We are not huge fans of the small print, but we must comply under the laws of the UK to provide and make sure you are fully aware of our terms and conditions. Between you (‘the customer’) And JS Security Solutions (‘us’). 1. PURPOSE 1.1 Any security system installed by JS Security Solutions, is designed to decrease the risk of loss or damage to your premises and deter potential theft so far as this can be done using this type of equipment. With this said, we do NOT guarantee that the system cannot be removed, tampered with or made to stop working by you or any unapproved person. Should this happen, JS Security Solutions will not take any responsibility for losses you may suffer directly or indirectly because of this. 2. PAYMENT 2.1 A minimum deposit of the quote cost will be expected when the order for installation is placed via our website, email or over the phone. The amount payable is 20% but can be amended within special circumstances if pre-approved by management. 2.2 The balance is payable immediately upon completion of the work to our engineer on the day. 2.3 Payment can be made by cash, bank transfer or PayPal. 2.4 We expect you to pay monies due promptly. If payment to us is overdue and should you refuse to pay the money, a late payment fee of £100 will be required. In the event we can’t retrieve the outstanding balance we will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply. The equipment will be removed. 2.5 Orders that are cancelled within the 14-day cooling off period will receive their deposit back in full. However, If a request from you is provided either by phone, email or writing asking us to commence work prior to the expiry of the 14 day cancellation period, you understand that if you subsequently cancel the contract within the 14 day period, you will be asked to pay for any work that has been carried out prior to the cancellation. 3. COSTS 3.1 All quotes are valid for a period of 14 days. 3.2 The quoted costs may be revised if: (a) You require the work to be carried out more urgently than agreed i.e., weekends, out of hours or bank holidays. (b) You wish to modify the agreed proposal. (c) Your premises are unsuitable for the equipment and this was not evident during the correspondence or there are circumstances which we should have been notified of. (d) any other special conditions that arise and we were not made aware of when supplying our original quotation. This includes: Re-visits for reconfiguration of the system. Remote viewing, where the customer is accountable for the correct operation of a broadband internet service and a router that provides a minimum of 1 spare ethernet port. The installation work is outside the working hours of 9.00am – 5.00pm Monday – Friday. Requests made by the customer to install outside these working hours will incur additional charges. NOTE ~ Additional charges may be made if JS Security Solutions are not given access to doors, shutters, windows or rooms where cables and equipment need to be installed therefore incurring extra cable length, in turn, time. 4. GENERAL 4.1 Our “Kit” prices quoted on our website are for installations within Essex, Kent, Surrey, East Sussex and West Sussex. Prices can be provided for areas outside of the above but will be given on an individual basis. 4.2 JS Security Solutions will strive to deliver and/or complete all our services as soon after receipt of an order as possible but cannot accept any liability whatsoever for any claim made in connection with any delay in delivery or completion however caused for example, delivery of equipment is delayed or lost in transit. 4.3 You agree to give JS Security Solutions access to your property to survey, install and service the equipment. You also agree to provide a sufficient electricity supply for the equipment to operate correctly. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed. 4.4 You agree to grant JS Security Solutions to take non identifying photographs of your installation for publication on our website and social media platforms. 5. EQUIPMENT 5.1 If you want to cancel a service you’ve arranged online, over the phone or by mail-order, you get a 14-day cooling-off period. During the 14 days, you can cancel for any reason and get your money back. You also get this cooling-off period if you were approached by the business somewhere away from the business’s premises and the service costs £42 or more. Your cooling-off period begins the day after you enter a contract with the business - whether the contract's written down or if it's an oral contract. 5.2 If a request for the equipment to be installed within the 14 day cooling off period by the customer, you understand that if you were to cancel the contract within the 14 day period, you will be asked to pay for any work that has been carried out prior to the cancellation. 5.3 We will provide full training on completion of installation. 5.4 The equipment is property of JS Security Solutions till full payment is received from the customer. 6. GUARANTEE / WARRANTY We provide a warranty period of 24 months on all our CCTV products other products may vary but will be made aware of this. The first 3 months also include labour, parts and call outs but if the system is to be found damaged or not functioning correctly due to vandalism or tampered with by an unauthorised person a charge will apply. 6.1 The customer must notify us immediately via phone or email if a fault has occurred with the system in question and we will repair the fault as soon as possible after being notified. 6.2 We will repair faults on the system free of charge within the warranty period, including parts and labour if within the first three months from the installation date. This guarantee does not apply to matters stated in condition 6.3. 6.3 The guarantee does not apply if we believe or have suspicion that changes have been made to a system supplied by JS Security Solutions or to faults caused by the following: Adjustment or positioning of equipment by you or others of any part of the system. Additional items added to the system not supplied directly by JS Security Solutions. Changes in configuration by other parties (Telecoms, Internet providers etc) 6.4 A call out fee of £85 will be charged if the fault / malfunction caused to the system has been made by the user and not a defective part / installation and the customer is out of their 3-month complimentary callout and labour term. For example, if we attend to assess an issue that has been caused by the customer accidentally or otherwise cutting, or disturbing the installation cables, a fee will be chargeable. If upon investigation there is a faulty part this will be repaired or replaced with no fee payable within the warranty period. 6.5 If your system is older than 24 months, you can purchase our warranty package if not, a callout charge of £85 will apply plus £50 per hour after the first hour plus any equipment that is replaced. 7. REMOTE VIEWING If we are unable to configure the remote viewing due to the customers internet being down, or telecommunication issues then further charges will apply to remotely configure or revisit to complete the set up. JS Security Solutions cannot be held liable for client IT issues such as change of router, failed connection, change of internet service provider, re-set of routers, new mobile phone, loss of settings on the router or a new operating system. 8. LIABILITY 8.1 JS Security Solutions shall not be liable, unless due to our own negligence for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storms, flood, accident, neglect, natural disasters, misuse or malicious damage. 8.2 JS Security Solutions does not guarantee that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the customers premises but does not thereby warrant the security of the property, the customer or the contents therein. 8.3 JS Security Solutions does not act and shall not be deemed to act as an insurer of the customers property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable. 8.4 JS Security Solutions shall have no liability in contract, unless due to our own negligence for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system. 8.5 The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act. 9. UNFORESEEABLE CIRCUMSTANCES JS Security Solutions shall not be liable for any failure or delay in the performance of this agreement period due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labour disputes, embargoes, government orders or any other unforeseeable event. 10. APPLICABLE LAW This contract is governed by the laws of England and Wales, Scotland or Northern Ireland and each party submits to the jurisdiction of the Courts thereof. COMPLAINTS PROCEDURE JS Security Solutions strive to provide a fantastic service as well as great products, but if there’s something you’re not happy with, we’d like you to tell us about it first so that we can try and make things right In the first instance, please call us on 01304 729 903. If you prefer, you can also contact us via. Email: firstname.lastname@example.org Letter: Complaints Dept, 7 Pickering Street, Loose, Maidstone, Kent, ME15 9RU All complaints will be registered on our Complaint Log. We aim to respond to all complaints within 5 working days, we will notify the customer in question and advise them of this.
This is the privacy notice of JS Security Solutions. In this document, "we", "our", or "us" refer to JS Security Solutions.
Our registered office is at 7 Pickering Street, Loose, Maidstone, Kent, ME15 9RU.
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
- Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
- Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We do not collect any special personal information about you.
- If you do not provide personal information, we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
- Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
- verify your identity for security purposes
- sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
- Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us via email to email@example.com However, if you do so, you may not be able to use our website or our services further.
- Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having considered:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business.
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage business risk
- protecting your interests where we believe we have a duty to do so
- Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
- Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
- posting a message our forum
- tagging an image
- clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at firstname.lastname@example.org
- Complaints regarding content on our website
Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.
We do not moderate or control what is posted.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we must make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
- Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of [WorldPay / SagePay / PayPal / MoneyBookers / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
- Job application and employment
If you send us information in connection with a job application, we may keep it for up to 12 months in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for 12 months before destroying or deleting it.
- Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
- Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
- Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
- Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
Disclosure and sharing of your information
- Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
- Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
- Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
- Data may be processed outside the European Union
Our websites are hosted in the UK.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
We use the following safeguards with respect to data transferred outside the European Union:
Control over your own information
- Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
- Access to your personal information
To obtain a copy of any information that is not provided on our website you should contact us to make that request.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
- Removal of your information
If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
This may limit the service we can provide to you.
- Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
- Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
- Encryption of data sent between us
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
- How you can complain
You can find further information about our complaint handling procedure at https://9f34cba8-6a99-43c8-917b-30cd78ed5d41.filesusr.com/ugd/d832ba_5e23b94eede0445ab3d372a0749569df.pdf
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
- Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested.
- to comply with other law, including for the period demanded by our tax authorities.
- to support a claim or defence in court.
- Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time, as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.