2 X Full HD cameras with auto switch IR night vision
1 X Digital video recorder
1 X 1TB Surveilance hard drive
1 X Material pack, including 'CCTV in operation' sign, Video and Power cable
If you require installation of the system and you live within our working area, we are happy to install for an additional charge of £180. Not only will you receive a professional fit you will also receive an extention of 12 months equipment warranty taking it to 24 months. T&C's apply.
2 Camera Full HD-TVI Kit
We are not huge fans of the small print, but we must comply under the laws of the UK to provide and make sure you are fully aware of our terms and conditions. Between you (‘the customer’) And JS Security Solutions (‘us’). 1. PURPOSE 1.1 Any security system installed by JS Security Solutions, is designed to decrease the risk of loss or damage to your premises and deter potential theft so far as this can be done using this type of equipment. With this said, we do NOT guarantee that the system cannot be removed, tampered with or made to stop working by you or any unapproved person. Should this happen, JS Security Solutions will not take any responsibility for losses you may suffer directly or indirectly because of this. 2. PAYMENT 2.1 A minimum deposit of the quote cost will be expected when the order for installation is placed via our website, email or over the phone. The amount payable is 20% but can be amended within special circumstances if pre-approved by management. 2.2 The balance is payable immediately upon completion of the work to our engineer on the day. 2.3 Payment can be made by cash, bank transfer or PayPal. 2.4 We expect you to pay monies due promptly. If payment to us is overdue and should you refuse to pay the money, a late payment fee of £100 will be required. In the event we can’t retrieve the outstanding balance we will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply. The equipment will be removed. 2.5 Orders that are cancelled within the 14-day cooling off period will receive their deposit back in full. However, If a request from you is provided either by phone, email or writing asking us to commence work prior to the expiry of the 14 day cancellation period, you understand that if you subsequently cancel the contract within the 14 day period, you will be asked to pay for any work that has been carried out prior to the cancellation. 3. COSTS 3.1 All quotes are valid for a period of 14 days. 3.2 The quoted costs may be revised if: (a) You require the work to be carried out more urgently than agreed i.e., weekends, out of hours or bank holidays. (b) You wish to modify the agreed proposal. (c) Your premises are unsuitable for the equipment and this was not evident during the correspondence or there are circumstances which we should have been notified of. (d) any other special conditions that arise and we were not made aware of when supplying our original quotation. This includes: Re-visits for reconfiguration of the system. Remote viewing, where the customer is accountable for the correct operation of a broadband internet service and a router that provides a minimum of 1 spare ethernet port. The installation work is outside the working hours of 9.00am – 5.00pm Monday – Friday. Requests made by the customer to install outside these working hours will incur additional charges. NOTE ~ Additional charges may be made if JS Security Solutions are not given access to doors, shutters, windows or rooms where cables and equipment need to be installed therefore incurring extra cable length, in turn, time. 4. GENERAL 4.1 Our “Kit” prices quoted on our website are for installations within Essex, Kent, Surrey, East Sussex and West Sussex. Prices can be provided for areas outside of the above but will be given on an individual basis. 4.2 JS Security Solutions will strive to deliver and/or complete all our services as soon after receipt of an order as possible but cannot accept any liability whatsoever for any claim made in connection with any delay in delivery or completion however caused for example, delivery of equipment is delayed or lost in transit. 4.3 You agree to give JS Security Solutions access to your property to survey, install and service the equipment. You also agree to provide a sufficient electricity supply for the equipment to operate correctly. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed. 4.4 You agree to grant JS Security Solutions to take non identifying photographs of your installation for publication on our website and social media platforms. 5. EQUIPMENT 5.1 If you want to cancel a service you’ve arranged online, over the phone or by mail-order, you get a 14-day cooling-off period. During the 14 days, you can cancel for any reason and get your money back. You also get this cooling-off period if you were approached by the business somewhere away from the business’s premises and the service costs £42 or more. Your cooling-off period begins the day after you enter a contract with the business - whether the contract's written down or if it's an oral contract. 5.2 If a request for the equipment to be installed within the 14 day cooling off period by the customer, you understand that if you were to cancel the contract within the 14 day period, you will be asked to pay for any work that has been carried out prior to the cancellation. 5.3 We will provide full training on completion of installation. 5.4 The equipment is property of JS Security Solutions till full payment is received from the customer. 6. GUARANTEE / WARRANTY We provide a warranty period of 24 months on all our CCTV products other products may vary but will be made aware of this. The first 3 months also include labour, parts and call outs but if the system is to be found damaged or not functioning correctly due to vandalism or tampered with by an unauthorised person a charge will apply. 6.1 The customer must notify us immediately via phone or email if a fault has occurred with the system in question and we will repair the fault as soon as possible after being notified. 6.2 We will repair faults on the system free of charge within the warranty period, including parts and labour if within the first three months from the installation date. This guarantee does not apply to matters stated in condition 6.3. 6.3 The guarantee does not apply if we believe or have suspicion that changes have been made to a system supplied by JS Security Solutions or to faults caused by the following: Adjustment or positioning of equipment by you or others of any part of the system. Additional items added to the system not supplied directly by JS Security Solutions. Changes in configuration by other parties (Telecoms, Internet providers etc) 6.4 A call out fee of £85 will be charged if the fault / malfunction caused to the system has been made by the user and not a defective part / installation and the customer is out of their 3-month complimentary callout and labour term. For example, if we attend to assess an issue that has been caused by the customer accidentally or otherwise cutting, or disturbing the installation cables, a fee will be chargeable. If upon investigation there is a faulty part this will be repaired or replaced with no fee payable within the warranty period. 6.5 If your system is older than 24 months, you can purchase our warranty package if not, a callout charge of £85 will apply plus £50 per hour after the first hour plus any equipment that is replaced. 7. REMOTE VIEWING If we are unable to configure the remote viewing due to the customers internet being down, or telecommunication issues then further charges will apply to remotely configure or revisit to complete the set up. JS Security Solutions cannot be held liable for client IT issues such as change of router, failed connection, change of internet service provider, re-set of routers, new mobile phone, loss of settings on the router or a new operating system. 8. LIABILITY 8.1 JS Security Solutions shall not be liable, unless due to our own negligence for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storms, flood, accident, neglect, natural disasters, misuse or malicious damage. 8.2 JS Security Solutions does not guarantee that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the customers premises but does not thereby warrant the security of the property, the customer or the contents therein. 8.3 JS Security Solutions does not act and shall not be deemed to act as an insurer of the customers property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable. 8.4 JS Security Solutions shall have no liability in contract, unless due to our own negligence for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system. 8.5 The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act. 9. UNFORESEEABLE CIRCUMSTANCES JS Security Solutions shall not be liable for any failure or delay in the performance of this agreement period due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labour disputes, embargoes, government orders or any other unforeseeable event. 10. APPLICABLE LAW This contract is governed by the laws of England and Wales, Scotland or Northern Ireland and each party submits to the jurisdiction of the Courts thereof. COMPLAINTS PROCEDURE JS Security Solutions strive to provide a fantastic service as well as great products, but if there’s something you’re not happy with, we’d like you to tell us about it first so that we can try and make things right In the first instance, please call us on 01304 729 903. If you prefer, you can also contact us via. Email: email@example.com Letter: Complaints Dept, 7 Pickering Street, Loose, Maidstone, Kent, ME15 9RU All complaints will be registered on our Complaint Log. We aim to respond to all complaints within 5 working days, we will notify the customer in question and advise them of this.